Procedures  & Policy

The pandemic has changed many things for us, but our rigorous sanitation protocols and prioritizing the safety of our clients is not one of them. As health professionals, we are trained in protecting ourselves and others from infectious diseases by following strict sanitary protocols and we will continue to do so and operate in accordance with the Texas Governor’s Standard Health Protocols for limiting the spread of COVID-19. As we reopen we have made some of the following changes to ensure everyone's safety.

By Appointment Only

  • We will continue to be by appointment only with flexible hours. Based on availability 10 am-9 pm Everyday

  • We will be limiting the number of appointments available per day, to leave extra time for sanitization procedures in-between clients.

Pre-Session

  • Please evaluate your wellness before your scheduled session. If you need to cancel due to illness, please do as soon as possible with no penalty. 

  • The therapist will take their temperature prior to the start of every day 

  • We do ask that you please do not wear gloves inside the facility to lower the risk of possible cross-contamination.

 

Client arrival

  • Upon your arrival please stay in your car and text your therapist to confirm your presence.

Jill: 858-213-8199.    Nichelle (Nikki): 210-8541410

  • Once your treatment room is ready, you will receive a text notifying you to come in.

  • Your therapist will be wearing facial covering, and we ask that you do the same. Once in the Pure Serenity space, you and your Massage Therapist can discuss your comfort level of breathing and adjust the session from there. 

  • You will be asked to sanitize your hands before entering and exiting Pure Serenity space.

 

In-Session

  • The therapist will wash their hands before and after the massage

  • There will be no face massage

  • Immunity boosting essential oils will be diffused into the room (Lemon, Peppermint, Lavender).

 

Treatment Room

A thorough cleaning/sanitization of all surfaces will be performed before and after each session, including:

* Door knobs/clothing hooks

* Massage table

* Client and massage stools

* Side table

* Hot Towel Cabinet

* Hot Stones

* All linens

* Bathroom

* Soap and hand sanitizer will be provided

 

Payment.

  • Processing devices will be sanitized after each transaction.

  • Hand sanitizer will be provided for cash payments.

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If you have any other questions that have not been answered, please feel free to contact your therapist and we will gladly discuss these guidelines with you and find an answer to any question you might have. 

 

Thank you for including us in your health and wellness journey and we can't wait to see you again.

 

CANCELLATION POLICY

Each cancellation will be decided upon a case to case bases. However, 12-hour advance notice is required when canceling an appointment. This allows the opportunity for an alternate client to schedule.

 

If you are unable to give us 12 hours advance notice, please be advised that you will be charged the full amount of your scheduled session. This amount must be paid prior to your next scheduled appointment.

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